‘Let's Breathe Life into Values’ is a project that involves all employees of the State Tax Inspectorate (STI) from the Lithuanian Tax Administration, with the goal of introducing values into everyday activities to create an environment where people can realise their potential, feel happier and work more efficiently.
At the end of the project, the project participants will know the values declared by STI, methodology for realising values in everyday activities, basic principles for moderating the discussion, and, at the end, they will be able to: analyse thinking (purify the values that guide them), distinguish between effective and inefficient behaviour, be more effective in new and recurring situations, more effective communication and collaboration, greater commitment, be accountable for the work being done, create a better environment for learning from each other.
The STI has declared six values: Transparency, Curiosity, Informed Choice, Accountability, and Compassion and Internal commitment.
Our project was designed to strengthen our organisational culture and to help our team members to became more content about their work and to be more productive. As services to taxpayers is one of our main activities, the improvement in our organisational culture is directly related to taxpayers’ attitude towards the Tax Administration. For example, one of our values is compassion and by applying this value to communication with our clients, we can raise awareness. By getting involved in the client’s problems and providing services with compassion, we increase taxpayer awareness and trust in STI. We believe that by improving ourselves, our daily activities we can build solid and trust-based partnership between taxpayers and STI.
Trust & Compliance
